Overdue patients turn into booked visits
Recall lists, hygiene gaps, and treatment follow-ups get worked before they become forgotten charts.
Revenue recovery for patient access
Keep the chairs full while your team focuses on care.
Relay helps dental practices recover lost production from missed calls, overdue patients, and unbooked follow-up.
Recover missed production
Bring overdue patients back
Avoid another front desk hire
Keep your systems in place
Demand recovery in motion
Follow-up that turns into visits
118
124
137
149
Overdue patients reached
from recall list
42
47
51
58
Revenue handoffs
ready for staff
12
15
17
21
Appointments booked
from recall list
Conversation
Patient asks for morning availability
Tue or Fri before 10 AM.
System
Agent looks up patient
Recall cohort matched.
Verification
DOB confirmed
Identity check passed.
System
Times found
Tue 8:30, Fri 9:45.
Conversation
Insurance question captured
Flagged for staff.
Outcome
Appointment booked
Sent to calendar queue.
Conversation
Patient asks for morning availability
Tue or Fri before 10 AM.
System
Agent looks up patient
Recall cohort matched.
Verification
DOB confirmed
Identity check passed.
System
Times found
Tue 8:30, Fri 9:45.
Conversation
Insurance question captured
Flagged for staff.
Outcome
Appointment booked
Sent to calendar queue.
Follow-up tied to production
Patients get reached, questions get answered, bookings move forward.
Your team stays in charge
Anything sensitive goes to staff with the conversation attached.
What changes first
The leakage becomes visible, then recoverable.
Relay starts with the work that already costs practices money: missed calls, untouched recall lists, no-show risk, and patients who meant to book but never made it onto the schedule.
Missed calls get a second chance
Patients who reach voicemail get followed up while they still intend to book.
Holes in the schedule get filled
Openings, cancellations, and ready-to-book patients move toward the calendar instead of sitting in a queue.
Staff keeps the judgment calls
Insurance questions, clinical nuance, and exceptions get handed off with the context your team needs.
Why practices care
Front office pain matters when it becomes lost production.
Missed calls become recoverable
Patients who hit voicemail get a fast path back to the schedule.
Recall lists stop aging quietly
Overdue hygiene and treatment follow-up become active revenue recovery.
Hiring pressure goes down
Routine follow-up gets handled before another front desk hire becomes the only option.
New owners keep momentum
Inherited patients get re-engaged while the team adjusts to new ownership.
Works with the tools your team already knows.
You should not need a big software project to find patients who are already in your system. Relay fits around your scheduling, reminder, and patient communication workflows.
Zocdoc
Dentrix
Open Dental
Eaglesoft
athenahealth
AdvancedMD
NexHealth
Weave
SolutionreachZocdocDentrixOpen DentalEaglesoftathenahealthAdvancedMDNexHealthWeaveSolutionreachStraight answers
For practices that already feel the leak.
What is Relay?
Relay helps practices recover demand from missed calls, overdue patients, and unbooked follow-up without asking the front desk to chase every patient manually.
Who is Relay for?
Relay is for practices where phones are busy, hygiene has holes, patients are overdue, or a new owner needs the inherited patient base to stay active.
What workflows can Relay support?
Relay can support missed-call recovery, overdue patient outreach, recall cleanup, cancellation fill, scheduling requests, reminders, and staff handoffs.
Does Relay replace existing scheduling software?
No. Relay works around the tools your practice already uses so you can test one workflow without a major switch.
Private pilots
Find the workflow most likely to pay for itself.
Start with missed calls, overdue patients, recall cleanup, cancellation fill, or new-owner patient retention.
No commitment. We will first learn where production is leaking today.